Terms & Conditions
General Terms

  • Any complaints and queries contact or write us.
  • The passengers are requested to co-operate with the bus operators to maintain punctuality.
  • The Ticket booked is not transferable.
  • Please carry a valid photo id while traveling.
  • Bus Operator reserves rights to change the seat while boarding.
  • The Company does not accept responsibility for any injury, damage or loss caused by any accident. Delay or irregularity or any other natural calamities.
  • Passengers are allowed to carry personal luggage at their own risk. Additional luggage will be charged.
  • Smoking & Consumption of liquor is prohibited on board.
  • Passengers hereby consent to receive communications by SMS / Email or calls from bus operator with regards to the services provided by them.
  • Passengers shall report at the boarding point at least 10 minutes prior to the scheduled departure time
  • You need to Produce the hard copy of this ticket or a Mobile Ticket at the time of Journey.
  • Management is not responsible for your luggage,s/baggage belongings inside the Bus/Office.
  • The ticket is valid for the particular journey to which it is issued
  • The Managemant Reserves the right to cancel, postpone change or delay the vehicle without assigning any reason, and to change the sitting arrangements in case of emergency.
  • Passangers are requested to report 15 minutes in advance. The Bus will not wait for Passangers who are late
  • Contraband and explosive article are not allowed.
  • Smoking and consumption of alcohol is strictly prohibited in the coach.
  • There is no refund on cancellation of Pre/postponed and open tickets.
  • Open ticket options is only for e-tickets and its valid for 30 Days
  • Vehicle Departure and arrival (Destination Reaching) Time depends upon the ground realities and road Condition.
  • With the purchase of this tickets passengers are Bound by Terms and Conditions of SURAJ Travels.
  • Any Sort of desputes will be Subject to the jurisdiction of courts to Bangalore.
  • For Complaints round the clock Contact Customer Care 0831-4264340
  • Pre/Post/Open ticket is not allowed for connecting services.
  • Difference Amount will not be refunded, in case of Pre/post/Open Ticket cases.
  • For Children with the age 5 years and above full ticket is Compulsory, without ticket children will not be allowed to board the Bus (Age Proof Required)
  • Seats Will Be Confirmed Only after Successfull Payment. (Depending upon Seat Availability)
  • Pets and Animals Not allowed inside the Bus while Journey.
  • NO CANCELLATION/POSTPONEMENT/OPEN ALLOWED 6 HRS PRIOR TO DEP OF BUS......
Cancellation Terms

  • Cancellation has per cancellation policy of respective ticket.
  • Partial Cancellation Is Possible.
  • Partial cancellations will be refunded immediately
  • It Is Rights of Suraj Travels To Change Cancellation Policy Any Time Without Prior To Notice
  • Bookings from this site will be eligible for cancellation through Cancellation Form on this site only, In case e-ticket is booked through an agent, please contact respective agent for cancellations.
  • On Cancellation, Refund will be credited in 3 To 10 working days in source payment.
  • Ticket once transferred cannot transferred or cancelled again.